1. General

These Terms & Conditions apply to all services provided by Design Print Shop LTD. By placing an order, whether online,
via email, or in-store (signed or unsigned), you are agreeing to these terms in full.

2. Customer-Supplied Materials

Any garments, paper, or other items provided by customers for printing are submitted entirely at the customer’s own risk.
Design Print Shop LTD does not accept liability for any damage, misprints, or loss of customer-supplied items.
No refunds will be provided for materials or items that the customer has provided, even if the final result is unsatisfactory.

3. Print Removal Fee

Where a print needs to be removed (whether for correction, reprint, or customer request),
the process requires the use of hazardous chemicals that may pose health and safety risks to our staff.
A flat fee of £150 per print removed will apply and is non-negotiable.

4. Printing Tolerances & Imperfections

Customers agree to a 12% damage/misprint tolerance for all print jobs. This includes potential issues such as:
Slight misalignment, Imperfect positioning, Colour variation or Small marks, glue residue, or similar production tolerances
These are inherent in the nature of custom printing and do not qualify for refunds or reprints if within the 12% tolerance.

5. Authorization to Print & Design Approval

Before printing:

• Customers must approve visual proofs (via email or in person).
• It is the customer’s sole responsibility to check that all artwork, text, colours, positioning, and details are correct.
• Approval = acceptance of these terms and all aspects of the artwork.
• Lead times begin only after final approval and payment.
• Our watermark will not appear on the final product.

Design Print Shop LTD is not liable for any issues resulting from customer errors in approved proofs.

6. Artwork Requirements

It is the customer’s responsibility to:

• Provide high-resolution artwork (minimum 300 DPI)
• Submit files in CMYK colour format only (RGB or other formats may result in unexpected colour shifts)

We are not liable for colour or quality issues caused by low-resolution or incorrectly formatted files.

7. Refunds & Order Cancellation

Once an order is approved and/or production has begun:

It cannot be cancelled, No refunds will be issued or Changes may result in new charges and adjusted lead times
Custom-printed items are non-refundable unless they are proven to be defective beyond the accepted tolerance and
cannot reasonably be reprinted or repaired.

8. Complaint Handling

All complaints must be submitted in writing by email or via our contact form.
Upon receipt: We will acknowledge the issue, We will respond within 1 to 14 working days,
depending on the nature and complexity of the issue

This period allows for:
Internal review, Consultation with relevant staff and Examination of order records and images, plus looking into other information.

9. Customer Acknowledgement of Risk

By submitting an order, customers accept that:
Variations may occur based on garment type, material, and print method, Some design elements may shift
slightly during print setup, Outcomes may vary from screen mockups due to digital/physical media differences
We aim to produce work to the highest standards, but perfection cannot be guaranteed.

10. Intellectual Property & Copyright

All artwork and logos provided by the customer are assumed to be legally owned or licensed by the customer.
Design Print Shop LTD accepts no liability for:

• Copyright infringement
• Use of unlicensed designs or trademarks

By placing an order, the customer agrees they have the right to reproduce the supplied artwork.

11. Payment Terms

Unless otherwise agreed in writing, payment must be made in full prior to production.
Late payment may delay production and delivery.
Unpaid invoices over 30 days may incur:

• A late fee of £40
• Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998

12. Lead Times

Lead times begin only after sign-off of artwork and payment.
Delays in customer approval or last-minute changes will affect lead time.
Design Print Shop LTD will not be held responsible for missed deadlines due to client delay.

13. Unclaimed Goods

Finished orders must be collected within 30 days of completion.
Storage beyond this point will incur a £2/day fee unless agreed otherwise.
After 60 days, unclaimed items may be disposed of or recycled without notice or liability.

14. Colour Matching Disclaimer

While we aim for colour accuracy, exact matching cannot be guaranteed due to differences in:
Screen vs print, Material types, Ink or print process, RGB Colours plus other.
Slight variations in colour are not grounds for reprint or refund.

15. Third-Party Delivery

Design Print Shop LTD is not responsible for:

Delays caused by couriers or postal services, Loss or damage during delivery
Responsibility transfers to the customer once goods are dispatched.

16. Force Majeure

We are not liable for failure to perform due to circumstances beyond our control, including:

Private Family Obligations, Power cuts, Illness, Supply chain disruption, Weather or Equipment failure

17. Automatic Agreement

By: Placing an order, Sending payment, Approving artwork, Submitting a request via email or in person instore or out.
You automatically agree to all Terms & Conditions outlined above.